Refund policy

RIGHT TO WITHDRAW

1. With the reservation of point 10 of this paragraph Consumer Customers or the entity referred to in § 10 of these Terms and Conditions, have the right to withdraw from a distance agreement within 14 days without giving any reason for the withdrawal. To exercise the right of withdrawal the consumer Customer must notify the Seller of his decision to withdraw from the agreement by an unequivocal statement (e.g. by submitting the model withdrawal statement provided by the Seller) or to use the quick return feature in the Shop’s panel.

2. In the case of withdrawal from a Sales Agreement, the agreement is considered null and void. In case of a withdrawal from the Agreement, the Customer or the entity referred to in § 10 of these Terms and Conditions, must return the Product to the Seller or any person authorised by the Seller without delay and no later than within 14 days from the date of withdrawal from the Agreement, unless the Seller offered to collect the Product from the Customer. To comply with the time limit it is sufficient that the Product is dispatched on time.

3. In case of withdrawal from a Sales Agreement the Product should be sent to the following address: XBS Logistics – Magazyn Szafir, Pass 21D, 05-870 Błonie, Poland.

4. The Consumer or the entity referred to in § 10 of the Terms and Conditions are liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or the entity about referred to in § 10 Terms and Conditions on the manner and time limit for exercising the right to withdraw from the contract and the template of the withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Terms and Conditions should handle the Products and check them only in the same way as they could do in a stationary store.

5. With the reservation of points 6 and 8 of this paragraph, the Seller shall refund the value of the Product together with the delivery costs using the same payment method used by the Consumer, unless the Consumer or the entity referred to in § 10 of these Terms and Conditions has expressly agreed to a different refund method that entails no costs for them. With the reservation to point 7 of this paragraph, the refund shall be made without undue delay and no later than 14 days from the date the Seller receives the statement of withdrawal from the Sales Agreement.

6. The Seller shall not be required to reimburse the supplementary costs resulting from the Consumer’s or the entity referred to in § 10 of these Terms and Conditions, choice of a type of delivery other than the least expensive type of standard delivery offered by the Shop.

7. If the Seller doesn’t offer to pick up the return from the Consumer or the entity referred to in § 10 of these Terms and Conditions himself, the Seller may withhold reimbursement until he has received the Product back or the Consumer has supplied evidence of having sent back the Product, whichever occurs first.

8. The Consumer or the entity referred to in § 10 of these Terms and Conditions, who withdraws from a Sales Agreement under point 1 of this paragraph, must only bear the direct cost of returning the Product to the Seller.

9. The “cooling-off” period expires 14 days after the day the Consumer or the entity referred to in § 10 of these Terms and Conditions, may withdraw from the contract is counted as:

9.1. for a contract under which the Seller issues the Product being obliged to transfer its ownership - from the date on which the Consumer or the entity referred to in § 10 of the Terms and Conditions (or a third party indicated by them other than the carrier) took possession of the Product,

9.2. for a contract that covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, its batch or part

9.3. for a contract consisting in regular delivery of the Product for a definite period of time - from taking possession of the first of the Products,

9.4. for other contracts - from the date of conclusion of the contract.

10. The right of withdrawal in any event does not apply to Sales Agreements for the supply of:

10.1. products made to the Consumer’s specification, i.e. non-prefabricated, personalized Products made on the basis of and individual choice of or decision by the Consumer.

10.2. product supplied in a sealed package which is not suitable for return for health protection or hygiene reasons, if the sealed package has been opened after delivery;

10.3. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,

10.4. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life.